Marriott-Branded Properties

Hotel Phone Systems Built for Marriott Properties

Phonesuite PBX designed, installed, and managed for Marriott-flagged hotels — with a live PMS interface, room-level 911 compliance, and no need to replace the phones already sitting in your guest rooms.

Get a Free Property Phone Assessment See What’s Included ↓
Phonesuite Front Desk Console
412
Checked In — 2 Nights
Name & class posted from PMS
● PMS SYNCED
Wake-Up Calls
14 scheduled · 5:45a – 7:30a
Room Status
Housekeeping: 86 clean · 34 to service
911 Alerting Armed
Room-level location · Front desk notified
PMS
Integrated with yours
0
Guest room phones replaced
PMS
FSPMS · FOSSE · Lightspeed · Stay
911
Room-Level Compliance
Keep
Your Existing Room Phones
24/7
Monitored & Managed
50
States Served
Marriott Properties Nationwide

Select-service, extended-stay, and full-service — we install and support hotel phone systems at Marriott properties of every brand and size. Named property references available on request.

Why Now

Your PMS Is Changing. Your PBX Has To Keep Up.

Marriott has been consolidating property management onto cloud platforms — including Oracle OPERA Cloud — across its luxury, premium, select-service, and midscale brands, replacing the proprietary systems many properties still run today. When your property cuts over, the PMS link your phone system depends on has to come with it.

A PMS Cutover Can Break Your Phones

If the serial or IP interface between your PBX and your PMS is not rebuilt for the new platform, your front desk loses check-in and check-out sync, room moves, guest name display, and call posting to the folio — on day one, at the worst possible time.

Legacy PBXs Are Past End Of Life

Plenty of properties are still running a Mitel SX-200, an aging NEC, or a Nortel that no one makes parts for anymore. When it fails, it fails hard — and replacement boards come off the secondary market, if at all.

911 Rules Are Not Optional

Kari’s Law and the RAY BAUM’s Act apply to hotel phone systems. Direct 911 dialing, on-site notification, and a room-level dispatchable location are federal requirements — and an old PBX often cannot deliver any of the three.

PMS Integration

FOSSE Today. Stay Tomorrow. Same Phone System.

Marriott properties run a mix of property management systems. FSPMS, FOSSE, and Lightspeed are all in service today, and Marriott Stay is the new platform properties are moving to. Your phone system has to work across every one of them — and keep working through a changeover, instead of turning into a second project halfway through it.

FSPMS

The long-running legacy Marriott platform, still in daily service at plenty of franchise properties. We interface to it as it stands — an aging PMS is not a reason to keep an aging PBX.

FOSSE

Still what many front desks work in every shift. Check-in and check-out, room moves, guest name display, message waiting, do-not-disturb, and call posting to the folio all stay in sync.

Lightspeed

Already migrated? Every guest-facing phone feature carries across, and there is no third-party interface box added to the telecom closet to make it happen.

Marriott Stay

The platform every property is moving toward. We configure and test the Stay interface as part of the cutover, so changing your PMS does not cost you your phone system.

Phonesuite maintains its own PMS middleware, so the interface is part of the platform rather than a licensed box from a third party. If your property is scheduled for a PMS changeover, tell us the date during the survey — we test the new interface in advance and stay on the bridge the night it happens.

What’s Included

Everything a Marriott Property Needs From Its Phone System

Guest-facing features, back-of-house coordination, brand-standard documentation, and federal 911 compliance — installed and managed as one system.

Guest Room Telephony

Message waiting lamps, one-touch service keys, hearing-aid-compatible handsets, and branded faceplates. We source approved handsets when you need them — or keep the ones already in your rooms.

Live PMS Integration

Check-in and check-out sync, room moves, guest name display, do-not-disturb, message waiting, and call posting to the folio. Phonesuite’s own middleware handles the interface — so there is no third-party interface box to buy, license, or maintain.

Kari’s Law & RAY BAUM’s Act

Direct 911 dialing with no prefix, automatic front desk and security notification the moment a call is placed, and a room-level dispatchable location delivered to the PSAP. Configured, tested, and documented for your next inspection.

Wake-Up Calls & Guest Services

Unlimited wake-up calls with snooze, voicemail that clears automatically at checkout, and a guest information tree that routes to the front desk, housekeeping, or room service without tying up an agent.

Front Desk Console & Staff Mobility

A browser-based console your front desk can actually learn in a shift, plus softphones so housekeeping, engineering, and management stay reachable anywhere on property — without handing out more desk phones.

Call Accounting & Revenue Posting

Every guest call rated and posted to the folio automatically, with admin and staff call reporting for management. Trunk usage and traffic reports so you are not paying for capacity you never touch.

No Rip-And-Replace

Keep the Phones Already in Your Guest Rooms

Most hotel phone system proposals include a line item to replace every handset on property. On a 120-room hotel that is 120+ phones you may not need to buy. Phonesuite’s Voiceware runs your existing analog guest room phones alongside modern SIP handsets for staff and admin — so you modernize the system without rewiring the building or rebuying the hardware.

  • Existing analog room phones and in-room wiring stay in place
  • Works with analog trunks and PRI today, SIP trunking when you are ready
  • Running a Phonesuite 112e or Mitel SX-200? Legacy Link modernizes voicemail, call accounting, and the console first — then you migrate rooms a floor at a time, on your own capital schedule
Typical Full-Replacement Proposal
New PBX / call platformIncluded
Replace 120 guest room handsetsLine item
Third-party PMS interface box + licenseLine item
In-room cabling changesLine item
Rooms out of service during cutoverLikely
Phonesuite Migration With Ranger IT
Voiceware platform + front desk consoleIncluded
Replace guest room handsetsNot required
PMS interfaceBuilt in
In-room cabling changesNone
Cutover windowOvernight
Rooms out of serviceZero
How It Works

From Survey to Cutover — Around Your Occupancy

Hotels do not get a maintenance window. We plan the whole project around your calendar and keep the old system live until the new one is proven.

01

Property Survey

Room count, existing PBX and handsets, trunk type, PMS platform and version, MDF and IDF wiring, and the current voice requirements for your specific flag.

02

Cutover Plan

We design the system, price it against what you actually need, and schedule the cutover in a low-occupancy overnight window — with a documented rollback.

03

Install & Integrate

We install the platform, port your numbers, build and test the PMS link, program 911 notification, and verify wake-up calls, room moves, and folio posting before handoff.

04

Managed & Inspection-Ready

24/7 monitoring, moves and changes handled for you, and 911 and configuration documentation kept current so voice is never what costs you an inspection.

Why Ranger IT

One Vendor for the PBX and Everything It Runs On

We are a Phonesuite dealer, and we also manage the network, the switches, the internet circuits, and the security that your phone system depends on. When something breaks at 2am, there is one number to call and nobody to point a finger at.

Phonesuite Dealer & Installer
We sell, install, program, and support the platform directly — not through a middleman who disappears after the invoice clears.
The Whole Stack, Managed
Voice, network, Wi-Fi, PMS workstations, backup, and security under one agreement — the same way we already run IT for hospitality properties.
Built for Brand Inspections
Configuration, 911 testing, and compliance documentation kept current and handed over — so you are not scrambling for evidence the week of the audit.
Nationwide Coverage
We deploy and manage Phonesuite for properties across the country — remote provisioning and monitoring from our NOC, with on-site work coordinated for your market.
Simple Pricing

One Flat Monthly Fee. Everything On It.

We host your numbers, carry your calling, and support the system around the clock — billed as a single predictable line item. No per-minute reconciliation, no separate carrier invoice, and no support contract negotiated on top after the install.

We Host Your Numbers

Main line, front desk, reservations, guest room DIDs, and fax. We handle the porting, so you keep every number already printed on your collateral and sitting in the brand directory.

Unlimited Calling

Guest and staff calling is included. Nothing to reconcile at month end, and no bill shock after a sold-out weekend or a long-stay group.

24/7 Support

A hotel phone system is never a business-hours problem. Real people answer at 2am, and the platform is monitored from our NOC around the clock.

One Monthly Invoice

Platform, numbers, calling, monitoring, and support on one bill that scales with your room count — not a stack of invoices from a carrier, a dealer, and a support desk.

Pricing is quoted per property and scales with room count. Tell us your room count and which PMS you are running and we will put a number in front of you.

Get a Quote for Your Property (512) 601-8800
FAQ

Questions From Hotel Owners & GMs

What property owners and general managers ask us before replacing a hotel phone system.

Will this work with our PMS?+
Almost certainly. Phonesuite builds and maintains its own PMS interface middleware, including the Marriott platforms your property is most likely running — FSPMS, FOSSE, Lightspeed, and the new Stay PMS — along with Oracle OPERA and OPERA Cloud. Because the interface is built into the platform, there is no separate Comtrol or Tiger interface box to purchase, license, or troubleshoot. Tell us your PMS and version during the assessment and we will confirm the exact interface before you sign anything.
Do we have to replace the phones in our guest rooms?+
No. This is the single biggest cost difference between us and a typical proposal. Voiceware supports your existing analog guest room handsets and in-room wiring, so a 120-room property is not buying 120 new phones to modernize its phone system. If your handsets are genuinely worn out or your brand requires a specific model, we will tell you and quote them — but it is your decision, not a forced line item.
How does this handle Kari’s Law and the RAY BAUM’s Act?+
Three things are required of a hotel phone system, and we configure and test all three. First, direct 911 dialing — a guest dials 911 with no prefix and no operator in the middle. Second, on-site notification — the front desk and security are alerted automatically the instant a 911 call is placed, so staff can meet responders at the door. Third, dispatchable location — the specific room number and floor are delivered to the 911 center, not just the street address. We document the configuration and the test results so you have evidence on hand for an inspection.
Will our phones go down during the cutover?+
That is what the cutover plan exists to prevent. We stage and program the new system in parallel while your existing PBX stays in service, then cut over in a low-occupancy overnight window with a documented rollback path. Guest rooms stay in service. In practice the visible change for your staff is the new front desk console, which we train them on before go-live rather than the morning after.
Is Phonesuite acceptable for a Marriott-branded property?+
Phonesuite systems are in service at Marriott-branded hotels across the country, and Voiceware is built specifically for hospitality rather than adapted from an office phone system. Brand voice and technology requirements do vary by brand and are updated periodically, so as part of the free assessment we confirm the current standard that applies to your specific flag and provide the documentation your brand inspection will ask for. If a requirement rules something out, we will tell you before you spend money, not after.
Can you support our property if we are not near Austin?+
Yes. We deploy and manage Phonesuite for properties nationwide. Programming, monitoring, moves and changes, and day-to-day support are all handled remotely from our NOC, and we coordinate on-site work — the install itself, cabling, and hands-on hardware service — for your market. Multi-property owners get one point of contact and consistent configuration across the portfolio.
Can we keep our phone numbers and our existing trunks?+
Your numbers port over — guests and travel partners keep dialing exactly what they already have, and porting typically takes 7 to 14 business days. On trunking, you have options: Voiceware works with the analog lines or PRI you have today, so you are not forced into a carrier change on the same night you change phone systems. Most properties move to SIP trunking afterward as a separate, planned step, which is usually where the recurring cost savings show up.
We are mid-renovation or in a PIP. Is that the right time?+
It is the best time. If walls are already open and rooms are already out of inventory, the disruption and labor cost of touching telecom is at its lowest it will ever be. It is also when a property improvement plan is most likely to surface voice and life-safety items. Bring us in during planning and we will scope the phone system alongside the rest of the work instead of retrofitting it after the reopening.
We are moving from FOSSE to Marriott Stay. Should we wait on the phones?+
No — and in most cases waiting is the more expensive choice. The interface is the part that has to change, not the phone system, and we would rather build and test the Stay interface before your cutover than react to a broken integration the week after. Give us your PMS migration date during the survey and we will sequence the phone work around it, so the two projects land together instead of colliding. Properties still on FSPMS, FOSSE, or Lightspeed are supported the same way in the meantime.
What does it actually cost us every month?+
One flat monthly fee per property, scaled to your room count. That fee covers the platform, the numbers we host for you, unlimited guest and staff calling, monitoring, and 24/7 support — so there is no separate carrier bill, no per-minute usage to reconcile, and no support agreement quoted on top. We put the number in writing after the property survey, once we know your room count, your PMS, and what is already in your telecom closet. There are no per-minute surprises after you sign.
Get Started

Is Your Phone System Ready for Your Next Brand Inspection?

Get a free property phone assessment. We will review your PBX, your PMS interface, your 911 configuration, and your guest room handsets — and tell you exactly where you stand, in writing, with no obligation.

Get a Free Property Phone Assessment Call (512) 601-8800

Ranger IT is an independent technology services provider and a Phonesuite dealer. Ranger IT is not affiliated with, authorized by, endorsed by, or sponsored by Marriott International, Inc. Marriott, FSPMS, FOSSE, Lightspeed, and Marriott Stay are trademarks or product names of Marriott International, Inc. and are referenced here solely to describe the systems and properties we support. Brand standards are set by Marriott International and are subject to change.